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Provider surveys are important for quality improvement

 

We appreciate your responses to our annual behavioral health provider experience surveys. These surveys are sent via email, so if you have not received them previously, please update your contact information. Your feedback is essential for helping us improve services.

 

Our annual survey

 

We send this survey to monitor our members’ access to and availability of services. We also use it to make sure you are aware of all the resources available to you and our members. Survey results, along with data from complaints, appeals, and out of-network-claims, help us measure compliance with National Committee for Quality Assurance (NCQA) standards. Survey results also help us identify areas for improvement.

 

The 2022 survey results

 

We received responses from 11% of providers surveyed. Specific state surveys requiring additional questions had much lower response rates. We ask that you please make your voice heard by completing these surveys in 2023.

 

Based on the responses we received, we want to remind you that:

 

  • Aetna® reimburses for coordination-of-care communications with other providers (less than 8% of providers reported knowing about this reimbursement opportunity)
  • Aetna urges practitioners to refer members with acute, complex behavioral health care needs for case management (only 6% of providers reported knowing about this service)

 

Please take advantage of these opportunities to provide additional support to your patients.

Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).

Health benefits and health insurance plans contain exclusions and limitations.

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