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Notice of non-discrimination

Discrimination is against the law

Discrimination is against the law

Aetna® Inc. complies with applicable federal civil rights laws and doesn’t discriminate based on race, color, national origin, age, disability or sex (consistent with 45 CFR § 92.101(a)(2)). Aetna Inc. doesn’t exclude people or treat them less favorably because of race, color, national origin, age, disability or sex.

 

Aetna Inc. provides people with disabilities reasonable modifications and free appropriate auxiliary aids and services to communicate effectively with us. This includes:

 

  • Qualified sign language interpreters 

  • Written information in other formats (large print, audio, accessible electronic formats, other formats)

Aetna Inc. provides free language assistance services to people whose primary language isn’t English. This may include: 

 

  • Qualified interpreters

  • Information written in other languages

If you need reasonable modifications, appropriate auxiliary aids and services or language assistance services:

 

Call 1-800-872-3862 ${tty} or the number on the back of your ID card.

How to file a grievance

 

If you believe that Aetna Inc. has failed to provide these services or discriminated in another way based on race, color, national origin, age, disability or sex, you can file a grievance. If you need help, the Civil Rights Coordinator is available to assist you. 

 

By mail: 

CVS Pharmacy, Inc.

Attn: 1557 Coordinator 

1 CVS Drive, MC 2332  

Woonsocket, RI 02895

 

By phone: Call 1-800-648-7817 ${tty}.

 

By email: Email our Civil Rights Coordinator.

How to file a civil rights complaint

 

You can file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights.

 

By mail:

U.S. Department of Health and Human Services

200 Independence Avenue, SW 

Room 509F, HHH Building 

Washington, D.C. 20201  

 

Online: Visit the Office for Civil Rights Complaint Portal.

 

By phone: Call 1-800-368-1019 (TDD: 1-800-537-7697).

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