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How to get claim status information faster

 

We hear you. We want you to know that Aetna® is committed to reviewing your feedback and providing information to make it easier to get claim status information.

 

We’ve enhanced our Aetna Voice Advantage® (AVA) automated interactive voice response phone system. Now, it provides additional claim payment details within the claim status transaction. You can access the following information:

 

  • Amount of the Electronic Funds Transfer (EFT)
  • EFT number, issue date and settlement date
  • Check amount, number, issue date and cashed date
  • Check mailing address

 

Give self-service a try the next time you call so you can avoid waiting to speak to a representative. Want to avoid being on the phone altogether? Go to our Availity provider portal, where you will find a comprehensive suite of self-service options.

Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).

Health benefits and health insurance plans contain exclusions and limitations.

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