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Provider and facility participation criteria updates

 

We’ll be making some important criteria changes in the new year.

 

Primary Care Provider (PCP) section

 

We are modernizing this section to reflect current standards of evidence-based practice. All PCPs, regardless of how they deliver care (that is, in person, via telehealth or a hybrid model), must:

 

  • Have access to a means for assessing and monitoring clinically indicated vital signs
  • Conduct physical examinations either in person or, if clinically appropriate, via telehealth audio visual (AV)
  • Have access to a means for administering immunizations
  • Have a process for referring members to a participating lab for testing

 

It is acceptable for PCPs to provide these services via an established relationship with other participating providers.

 

If a PCP meets the updated criteria and is a virtual-only provider, that PCP may serve as a PCP for adult Aetna® members. We understand that this is a substantial change given that the current criteria do not allow virtual-only providers to be available for member PCP selection or to provide anything other than supplemental primary care services unless granted written permission.

 

We are pleased to open this capability to our providers and enable greater access to primary care services for our members.

 

Note that the Telehealth section continues to apply to providers offering virtual services. Aetna will reimburse only for virtual services as described in the Telemedicine Reimbursement Policy, which is available to providers through our Availity provider portal.*

 

Family planning services

 

Given the evolving legislative landscape, Aetna emphasizes the importance of following state laws governing abortion services.

 

Home office requirements

 

We will be updating our provider home office requirements.

 

More information

 

For further details about all of these updates, refer to our provider manuals.

 

*Availity® is available only to providers in the U.S. and its territories.

Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).

Health benefits and health insurance plans contain exclusions and limitations.

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