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We’ve moved overpayments management online for Availity® users

 

The new tool on our Availity* provider portal:

 

  • Keeps you current with overpayment requests
  • Allows you to inquire, resolve or dispute an overpayment
  • Offers status updates and case history maintenance
  • Gives you the ability to upload supporting documentation

 

Important: Over the next several months, most overpayment letters you receive via USPS will be transitioning online and will only be available for viewing within the Overpayments tool.

 

Make sure you have the Claim Status role. If you don’t have access, contact the Availity administrator for your office to decide if you need this role.

 

More information

 

Learn more about Overpayments with an Availity Essentials webinar. Within Availity, go to Help & Training > Get Trained and then search Aetna Overpayments.

 

*Availity is available only to providers in the U.S. and its territories.

Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).

Health benefits and health insurance plans contain exclusions and limitations.

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