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OfficeLink Updates™

December 2024

Find updates on important changes to plans and procedures, behavioral health topics, drug lists, Medicare information and state-specific details.

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Update for Texas providers

We’ll soon evaluate some Texas providers for designation in our Aetna Smart Compare™ program. This program evaluates our participating providers and identifies those who meet higher standards of quality and cost-effectiveness. If we plan to evaluate you, we’ll tell you in late 2024.

Featured this quarter

Training webinar update

 

We recently evaluated on-demand and live training options hosted by Availity®. Good news. Availity offers demos on topics we typically cover in a few of our live webinars. This means we’ll no longer offer certain webinars. You can visit the Help & Training section of Availity (for providers in the U.S. and its territories) to check out these courses:

 

  • Provider Data Management and Directory Verification – non-payer specific (24 minutes)
  • Eligibility and Benefits Inquiry — non-payer specific (25 minutes)
  • Patient Cost Estimator — non-payer specific (5 minutes)
  • Professional Claim — non-payer specific (15 minutes)
  • Facility Claim — non-payer specific (8 minutes)
  • Availity Claim Status — non-payer specific (10 minutes)
  • Availity Appeals — non-payer specific (9 minutes)
  • Referral Submission Training — non-payer specific (5 minutes)
  • Auth/Referral Inquiry — non-payer specific (5 minutes)
  • Fee Schedules — non-payer specific (3 minutes)

 

You can also find refreshed, Aetna-specific resource guides in Availity > Aetna Payer Spaces > Resources.

 

Read the update to our instructor-led trainings article (PDF)

90-day notices and related reminders

Includes pharmacy updates

 

We regularly adjust our clinical, payment and coding policy positions as part of our ongoing policy review processes. Our standard payment policies identify services that may be incidental to other services and, therefore, ineligible for payment.

 

We’re required to notify you of any change that could affect you either financially or administratively at least 90 days before the effective date of the change. These changes may not be considered material changes in all states. Unless otherwise stated, policy changes apply to both Commercial and Medicare lines of business.

 

Use the drop-down box for some policy-related information you’ll need to know about this quarter.

Reminder: Be sure your profile information is up to date

 

Help members find you by making sure that your information is correct and available to them when they need care. Doing so helps you facilitate care and receive essential updates, and it could help you meet any federal, state or contractual verification requirements. If you don’t verify your information, you could be at risk of being removed from our provider directory.

 

Have an Availity® account? You can use our quick reference guide (PDF) to make essential updates in the Provider Data Management (PDM) tool on our provider portal on Availity.

 

New to Availity? This portal is available to providers in the U.S. and its territories. You can register to set up your account. If you’re unable to use Availity, find options to update your provider data.

State-specific updates

 

Find updates on state policies and regulations that matter to your practice. This quarter, you will find information regarding the following states:

Behavioral health updates

Behavioral health updates

A majority of patients treated in a primary care setting have a physical ailment that’s affected by anxiety, depression or another psychological issue. Without the right support, these issues are often underdiagnosed.

 

We help you stay informed about behavioral health topics so that you can deliver the best possible treatment to your patients.

 

Use the drop-down box below to read summaries of a few of the behavioral health articles you’ll find in this issue.

News for you

Find general information — like new services, tools and reminders — to help your office comply with regulations and administer plans.

Medicare updates

Get information, including timely reminders and guidelines, to help treat your Medicare patients.

Looking for more updates?

OLU newsletters

 

Browse past editions in the OLU library.

 

OLU newsletter library

Special topics newsletters

 

Find previous editions of our behavioral health and FDR newsletters.

 

Special topics archive

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