Skip to main content

Claim and Code Review Program (CCRP) update

 

This article applies to our commercial, Medicare and Student Health members.

 

Beginning June 1, 2023, you may see new claims edits. These are part of our CCRP. These edits support our continuing effort to process claims accurately for our commercial, Medicare and Student Health members. You can view these edits on the Availity provider portal.*

 

For coding changes, go to Aetna Payer Space > Resources >Expanded Claim Edits.

 

With the exception of Student Health, you'll also have access to our code edit lookup tools. To find out if our new claims edits will apply to your claim, log in to the Availity provider portal. You'll need to know your Aetna® provider ID number (PIN) to access our code edit lookup tools.

 

We may request medical records for certain claims, such as high-dollar claims, implant claims, anesthesia claims, and bundled services claims, to help confirm coding accuracy.

 

Note to Washington State providers: Your effective date for changes described in this article will be communicated following regulatory review.

 

*Availity® is available only to providers in the U.S. and its territories.

Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).

Health benefits and health insurance plans contain exclusions and limitations.

Also of interest: