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How we use Healthcare Effectiveness Data and Information Set (HEDIS®) to improve patient outcomes

 

Clinical data that we monitor

 

Aetna® monitors internal data and compares it against National Committee for Quality Assurance (NCQA) benchmarks to evaluate how our organization and provider networks are working together to improve member outcomes. We monitor the measures that focus on:

 

  • Screening (depression, alcohol use or other substance use)
  • Medication management (ADHD, depression, schizophrenia, psychosis)
  • Treatment (alcohol or other substance use)
  • Follow-up care for mental health or substance use disorders (after hospitalization or ED visits)

 

Ongoing quality improvement

 

We continually work to improve our services and member outcomes, and we often use HEDIS data to help measure the effectiveness of our interventions. Interventions may include:

 

  • Member and/or provider communication or education campaigns
  • New partnerships or pilot programs to improve access to resources and treatment
  • Updating member and provider websites for accuracy and improved usability

 

Ways you can help support our efforts

 

We would like to partner with our behavioral health provider network to improve member outcomes.  We ask that you please:

 

  • Use the Clinical Practice Guidelines and Preventive Service Guidelines we have adopted
  • Keep your contact information up to date so that we can share information
  • Encourage members to use the programs and services Aetna offers when it is clinically appropriate to do so

Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).

All trademarks and logos are the intellectual property of their respective owners.

Health benefits and health insurance plans contain exclusions and limitations.

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