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Refer patients to our Complex Case Management (CCM) program

 

Program description

 

Our CCM program is a collaborative process that includes the Aetna® clinician, the member, the caregiver and providers.

 

We thoroughly assess the member’s physical and emotional health, including the member’s current condition, presence of co-existing mental health and substance use disorder issues, and treatment history. We give patients with complex conditions extra help understanding their health care needs and benefits. We also help them access community services and other resources available to them.

 

We encourage this collaboration between the behavioral health and medical providers to improve patient outcomes.

 

How members get connected

 

Our goal is to produce better health outcomes while managing health care costs. We welcome referrals to the program from many sources. These include:

 

  • Primary care physicians
  • Specialists
  • Facility discharge planners
  • Family members
  • Internal departments
  • The member’s employer
  • Organization programs
  • Vendors or delegates

 

You can submit a referral through the toll-free phone number on the member’s ID card.

Legal notices

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).

Health benefits and health insurance plans contain exclusions and limitations.

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