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Empowering members for better health

Our Member Advisory team empowers members to take control of their health by helping them make the most of their health benefits. 

A group dedicated to helping members

A group dedicated to helping members

Through the Member Advisory team, we’re reaching out to Aetna® members to provide personalized health and benefits information to help save them time and money. As part of that support, members may receive phone calls from any of the numbers below. 

Questions? Find us here.

Commercial team


Hours of operation: Monday to Friday, 8:30 AM to 5 PM ET


1-866-238-5561 ${tty}
1-717-603-5820 ${tty}

 

Medicare team


Hours of operation: Monday to Friday, 9 AM to 6 PM ET


1-833-303-0257 ${tty}
1-860-996-7217 ${tty}

 

Medicaid team


Hours of operation: Monday to Friday, 9 AM to 6 PM ET


1-866-746-3549 ${tty}
1-516-229-2597 ${tty}

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