Contact Aetna® Medicare Member Services
From learning resources to important Aetna contact information, you can find the member support you need right here.
Frequently asked questions for Aetna members
We know insurance is confusing and you have questions.
Find your Aetna Medicare plan’s contact details
Curious about your plan’s benefits? Need to confirm payment details? You’ve got questions, we’ve got answers. Search for contacts by plan or find Member Services availability and mailing addresses for each service hub. You can also find a list of Aetna Medicare phone numbers for questions about specific Aetna Medicare benefits.
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Aetna Medicare offers different plans and customer service centers depending on where you live. Call us at 1-800-282-5366 (TTY: 711) 7 days a week, 8 AM to 8 PM |
Medicare Advantage |
Aetna Medicare offers different plans and customer service centers depending on where you live. Call us at 1-800-282-5366 (TTY: 711) 7 days a week, 8 AM to 8 PM |
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Special Needs Plans (SNPs) |
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Dual Eligible Special Needs Plans
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Chronic Condition Special Needs Plans (C-SNPs)
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Aetna Medicare Longevity and Aetna Medicare Supportive Care Plans (I-SNP) Monday to Friday, 8 AM to 8 PM Address: Aetna Duals COE Member Correspondence PO Box 982980 El Paso, TX 79998-2980 |
Special Needs Plans (SNPs) |
Dual Eligible Special Needs Plans
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Chronic Condition Special Needs Plans (C-SNPs)
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Aetna Medicare Longevity and Aetna Medicare Supportive Care Plans (I-SNP) Monday to Friday, 8 AM to 8 PM Address: Aetna Duals COE Member Correspondence PO Box 982980 El Paso, TX 79998-2980 |
Prescription drug plans (PDPs) |
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Aetna Medicare prescription drug plans (PDPs)
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Prescription drug plans (PDPs) |
Aetna Medicare prescription drug plans (PDPs)
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Medicare Supplement Insurance |
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Medicare Supplement Insurance |
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Employer Group Medicare Advantage |
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1-888-267-2637 (TTY: 711)Monday to Friday, 8 AM to 9 PM ET |
Employer Group Medicare Advantage |
1-888-267-2637 (TTY: 711)Monday to Friday, 8 AM to 9 PM ET |
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Email Aetna Medicare
Send us an email and we’ll get back to you as soon as possible.
Draft a message
Aetna mailing address:
Aetna Inc.
PO Box 14088
Lexington, KY 40512
Contact numbers for your Medicare plan’s additional benefits
From a 24-Hour Nurse Line to vision and fitness benefits, you’re covered. Find the toll-free number for each of Aetna Medicare’s additional benefits departments*.
Contact an additional benefits department
Aetna Medicare member seminars
Aetna members* can attend a local Medicare seminar to understand how to get the most from their plans.
Find a Medicare seminar
*For prescription drug plan members
Prescription drug plan members do not qualify for additional benefits or Aetna member seminars.