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Ask the 24-Hour Nurse Line
From symptom questions to treatment concerns, there are times when having a registered nurse on hand would be invaluable. Call the 24-Hour Nurse Line to get the answers you need, when you need them.
Talk to a registered nurse anytime
Talk to a registered nurse anytime
Sometimes you need a quick answer to a question. Maybe your concern can't wait until you see your doctor. You can talk to our registered nurses day or night on our Medicare Nurse Hotline to get help with:
- Deciding whether to visit a doctor or urgent care center
- Understanding your symptoms
- Managing chronic conditions
- Learning about treatment options and medical procedures
Call the Aetna Medicare Nurse Hotline number
- Call us toll free at the number on your Aetna member ID card.
- Florida HMO & SNP members only: call 1-855-493-7019 (TTY: 711) anytime.
If you need urgent or emergency care, call 911 and/or your doctor immediately.
Staff on the nurse hotline cannot diagnose, prescribe or give medical advice. Call your doctor with any questions or concerns about your health.
Need help with Aetna Medicare enrollment?
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Aetna Member Services
Aetna Medicare Advantage members have access to contact information and resources specific to their plans.
This material is for informational purposes only and is not medical advice. Health information programs provide general health information and are not a substitute for diagnosis or treatment by a physician or other health care professional. Contact a health care professional with any questions or concerns about specific health care needs.